Frequently Asked Questions

General

Is Ade + Ayo black-owned?

Yes, Ade + Ayo is owned by a Nigerian mom - so we’re proudly black- and woman-owned!

Is it cultural appropriation for my child to use Ade + Ayo products if we’re not African or of African descent?

Great question! From the founder, Temidayo: "I created Ade + Ayo to make beautiful African design more accessible to children. I hope to spark curiosity, love and respect for the people and cultures that inspire our products. From my perspective, it’s not cultural appropriation. Cultural appropriation is a valid concern and there are two key factors I consider: (i) who benefits from the exchange and (ii) what happens after the exchange? First, I am Nigerian and I work with other African artisans and designers, which means Ade + Ayo pieces are created from African cultural perspectives. So, when you purchase from Ade + Ayo, African creatives directly benefit. Second, when you receive your Ade + Ayo pieces, it’s important that your family interacts with these items from a place of celebration and respect for the cultures and people from whom they originate. So, you certainly don’t have to be of African descent to bring Ade + Ayo into your home. In fact, I love to see everyone wearing and interacting with our products! I’m so grateful for your support."

Ordering

How do I add a gift message?

You can leave a gift message in the "Add a note to your order" section on the Cart Page during the checkout process.

Are orders ready for gifting?

Yes - we do not include pricing on our packing slip, which makes gifting easy! Each order is wrapped in our custom tissue paper and you may also include a note with your order at checkout.

What if my order is not correct?

Mistakes happen but we will do our best to fix any errors as quickly as possible. If you notice a mistake with your order, please contact hello@adeandayo.com and we will look into it. Please include your order number when emailing us so that we can locate your order.

Can I change my order once placed?

Please email hello@adeandayo and we’ll do our best to make changes, where possible. Please include your order number when emailing us so that we can locate your order.

Products

Where are Ade + Ayo products produced?

Our pieces are designed and curated in Oakland, California but are produced in various parts of the world including Rwanda, India and China.

What are Ade + Ayo clothes made of?

Each of our clothing items are made of certified organic cotton textiles, creating safe and easier-to-care for clothing that improves with every wear.

How does the fit compare with other brands?

Our clothing runs true-to-size in most cases, comparable to Carter's sizing for example. We do recommend sizing up on Jumpsuits as those can run slightly small. You can review our Sizing Guide for specific sizing for each product.

How do I know what size to get?

Our Sizing Guide is a great place to start! You can also chat with us if you have specific questions and would like some help deciding.

How should I care for the clothes?

To maintain the quality, color and feel of your clothing we recommend the following wash instructions:

Machine wash cold, inside out with like colors. Use normal or mild detergent. Reshape while damp. Tumble dry on low heat. Do not iron on print. Do not bleach.

*Organic Cotton may shrink with washing, because it is not chemically treated.

How does the e-gift card work?

When ordering a gift card, you can either list your email address or the recipients email address on the order details. If you list your own email address, you can then forward the digital gift card you receive to the recipient. If you list the recipient's email address, they will receive the order confirmation email and the digital gift card email directly.

Shipping + Returns

Shipping

We use all major carriers. You’ll be able to choose a delivery method during checkout.

How much is shipping?

We offer free US standard shipping on orders over $75.00 (excluding orders with decor items). We also have a flat rate $4.99 shipping cost for orders $74.99 and under. Expedited shipping, international shipping and decor shipping rates all depend on your location and the weight of your package, so they are determined at checkout.

Do you offer expedited shipping?

We do offer expedited shipping options, available at checkout. We do not currently offer expedited processing, so all orders will be fulfilled within our 2-3 day window. If you have an urgent need, we may be able to accommodate and fulfill your order more quickly - please email us at hello@adeandayo.com and we'll see if we can help!

When will my order ship?

You should receive a shipping confirmation email after purchasing and when the item is shipped out. We strive to ship orders out within 2-3 business days (except for made-to-order items as indicated in product descriptions). Should there be any delay, we will reach out to you via email. 

Delivery for U.S. Standard Shipping
3-6 business days from ordering you should receive your order.

International Delivery
10-20 days after ordering you should receive your order (may be delayed due to COVID-19). Customs may apply charges, we are not responsible for those fees.

Due to Covid-19 some carriers are experiencing delays. If you have any issues you are welcome to reach out to us at hello@adeandayo.com, but please understand this is not something we can control.

Do you ship internationally?

Yes, we do. We ship using USPS, UPS or FedEx for domestic and international orders. International customers are responsible for paying all taxes and duties that may occur when their local post office delivers the package. Due to COVID-19, carriers may now charge additional surcharges to certain areas. The customer is responsible for paying these fees.

My order is lost or delayed in transit. What should I do?

If your order has not arrived in 4 weeks from the date of shipment, please reach out to the postal carrier (USPS, Fedex, UPS, etc.), as well as our team (hello@adeandayo.com) for further assistance. We, unfortunately, cannot control the speed of delivery once packages leave our warehouse. We understand it is frustrating to experience postal delays, and are happy to assist in any way we can.

Returns + Exchanges

We want our products to bring you joy and are here to help if you are unsatisfied. 

Can I return my product?

We accept products in their original packaging (including tags) within 20 days of their arrival date. If 20 days have passed by since you received your order, unfortunately we can’t offer you a refund or exchange. We only grant a partial refund if the item you are returning is not in its original condition, is damaged or is missing parts for reasons not due to our error.

To initiate your return, please contact us at hello@adeandayo.com and include your order number in the subject line. Please do not send your purchase back to the address on your packaging. Also, please note that the customer is responsible for the cost of return shipping. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 5-7 business days for your original form of payment to be refunded to your account.

Can I exchange something from my order?

Yes, we are able to exchange products in their original packaging (including tags) within 20 days of the arrival date.

To initiate your exchange, please contact us at hello@adeandayo.com and include your order number in the subject line. Please do not send your purchase back to the address on your packaging. Also, please note that the customer is responsible for the cost of return shipping. 

To help us process your return or exchange quickly, please include your order number in the subject line of your message.

Get in touch

Have questions about your order, or a general enquiry?